Too Busy Working IN Your Business to Work ON It?

Helping South Devon business owners save time, reduce inefficiency, and make better business decisions through practical business improvement and performance reviews.

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Practical Business Support for Small Businesses and Charities

Running a business can be rewarding, but it can also be overwhelming. When you're busy serving customers, managing staff, handling administration and trying to grow your business, it's easy to lose sight of what's working well and what could be improved.

That's where I can help.

I work with small businesses and charities across South Devon to identify inefficiencies, improve processes, streamline reporting and create practical solutions that save time and support growth.

No corporate jargon.

No complicated consultancy.

Just straightforward advice and practical recommendations tailored to your business.

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Testimonials

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"Sarah immediately grasped the principles of our business, identified opportunities for improvement and, importantly, implemented them herself.

She improved our systems, developed a website that increased enquiries and profitability, and introduced simple tools that made running the business much easier.

We felt she would have been ideal as a full-time manager and strongly recommend her to any small business looking to improve efficiency and performance."

Juliet Caird & Alan Jamieson
J Caird Lettings, Dumfries & Galloway

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About Sarah

Helping Local Businesses Work Smarter, Not Harder

Over the past 14 years, I have used my experience in banking, healthcare and operational improvement to help organisations streamline processes, reduce inefficiencies and improve the way they work.

My passion is helping people spend less time battling paperwork, administration and frustrating systems, and more time focusing on the work they enjoy and the customers they serve.

Whether it's simplifying spreadsheets, improving reporting, reducing duplication, organising information or introducing practical new ways of working, I believe that small changes can often make a significant difference.

My Experience

Royal Bank of Scotland International

As a Continuous Improvement Specialist, I worked within a team established following the 2008 financial crisis to help operational departments improve efficiency, reduce waste and solve complex business problems.

Working alongside managers and frontline teams, I helped:

  • Map and analyse business processes

  • Identify inefficiencies and bottlenecks

  • Reduce duplication and unnecessary administration

  • Improve communication between teams

  • Introduce practical process improvements

  • Support business change initiatives

  • Develop sustainable solutions to recurring problems

A key part of my role was helping teams understand the root causes behind operational issues.

Rather than simply treating symptoms, we focused on understanding why problems occurred in the first place and implementing solutions that delivered lasting improvements.

I also provided one-to-one coaching and support to team leaders, helping them improve time management, prioritisation and team effectiveness.

St Clare Hospice

As Clinical Database Manager, I was responsible for supporting one of the organisation's most important operational systems and helping teams make better use of information.

During my time at St Clare Hospice, I:

  • Led large-scale cross-service improvement projects

  • Developed clinical dashboards and performance reports

  • Improved reporting and data quality

  • Created a comprehensive video training library for staff

  • Chaired organisation-wide change meetings

  • Scoped and managed system improvements

  • Worked closely with clinical and non-clinical teams to deliver practical solutions

This role strengthened my expertise in data analysis, reporting, stakeholder engagement and service improvement while giving me a deep appreciation for the challenges faced by busy teams working under pressure.

My Approach

I believe most businesses don't need complicated systems or expensive consultants.

The biggest improvements often come from:

✔ Better processes

✔ Better organisation

✔ Better information

I work alongside business owners and teams to identify practical opportunities that save time, reduce stress and improve performance.

My approach is supportive, collaborative and jargon-free.

I focus on solutions that are realistic, sustainable and easy to implement.

Whether you're a sole trader, small business owner, charity or community organisation, my aim is simple:

To help you spend less time on administration and more time doing what you do best.