CASE STUDY I
Helping a Property Rental Business Improve Efficiency and Performance
Client:
J Caird Lettings, Dumfries & Galloway
The Challenge
By 2017, the business had grown to 84 rental rooms and remained busy and profitable. However, the owners were working extremely long hours, dealing with inefficient systems and struggling with operational demands.
My Role
Working with the business over a 12-month period, I:
• Reviewed existing business processes
• Identified opportunities for improvement
• Implemented new systems and procedures
• Created and launched a business website
• Introduced simple accounting and expense tracking tools
• Provided training and support
The Results
✔ Improved operational efficiency
✔ Reduced administrative burden
✔ Modernised business systems
✔ Increased customer enquiries through a new website
✔ Improved profitability
✔ Delivered practical tools that remain in use today
Client Feedback
"Sarah immediately grasped the principles of our business, identified opportunities for improvement and, importantly, implemented them herself.
She improved our systems, developed a website that increased enquiries and profitability, and introduced simple tools that made running the business much easier.
We felt she would have been ideal as a full-time manager and strongly recommend her to any small business looking to improve efficiency and performance."
Juliet Caird & Alan Jamieson
“[Sarah] ... saw where our systems could improve, but also paid attention to the smaller details of the business and was conscientious about attending to these.”
“[The new website] brought in a lot more business, improving profitability, and I still think of Sarah each time a potential customer compliments us on the website.”